Product Alerts

Cardinal Health is currently experiencing global supply chain challenges that are affecting their Kangaroo™ ePump and Kangaroo™ Joey enteral feeding products.

Cardinal Health, the manufacturer of the Kangaroo brand feeding bags, is currently experiencing global supply chain challenges that are affecting their Kangaroo™ ePump and Kangaroo™ Joey enteral feeding products. Consequently, there have been intermittent backorders on their products, which will continue throughout the Summer of 2024.

Cardinal Health anticipates backorders for the following items and has provided anticipated recovery dates as indicated below:

Item Code	Item Code Description	Anticipated Backorder
772055	Kangaroo™ ePump 500 mL Pump Set	Sep-24
773656	Kangaroo™ ePump 1000 mL Pump Set	Sep-24
674668	Kangaroo™ ePump 500 mL Feed Set with 500 mL flush bag	June-24
773662	Kangaroo™ ePump 1000 mL Feed Set with 1000 mL flush bag	June -24
762055	Kangaroo™ Joey 500 mL Pump Set	Nov-24
763656	Kangaroo™ Joey 1000 mL Pump Set	July-24
763662	Kangaroo™ Joey 1000 mL Pump Set with flush bag	July-24

To ensure continuity of care, Aveanna Healthcare Medical Solutions ("AHMS") will be working with McKesson, our third-party distributor, to ship available alternatives where possible. As a result, due to these manufacturer backorders affecting ePump 500 mL bags, Joey 1000 mL bags, and ePump 1000 mL bags, you may receive Joey 500mL bags in your upcoming order. In such cases, please make sure to refill the bag, if applicable, to administer the correct quantity during the patient’s feed.

While this serves as a temporary solution, we anticipate additional backorders may further challenge the available inventory of all Joey and E-Pump bags. The available alternative is the Moog Infinity pump. To avoid disruption of care, Aveanna Healthcare Medical Solutions will begin converting patients from the Kangaroo pump and corresponding feeding bag sets to the Infinity feeding pump and bag sets, where possible. We believe this conversion will minimize additional impacts on your future orders. For more information about the Moog Infinity Pump, please visit https://www.moogmedical.com/enteral/infinity/virtual (Opens in new tab/window) and https://www.moogmedical.com/enteral/resources (Opens in new tab/window).

If the Infinity feeding pump and bag sets are declined and there is no available inventory of Kangaroo™ ePump and Kangaroo™ Joey feeding bags, patients will need to use a gravity bag for feeds. For more information on how to use gravity bags for emergency feedings, please visit https://aveannamedicalsolutions.info/GravityFeedingEN (Opens in new tab/window). For instructions on rinsing and reusing Kangaroo Joey feeding bags, please visit https://aveannamedicalsolutions.info/cardinalrinseguide (Opens in new tab/window).

To begin the pump exchange process, please email us at refills@aveanna.com or call us at (866) 883-1188. For additional support from Cardinal Health's Customer Service, please call (800) 964-5227.

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